They wanted a cloud solution that would leverage Microsoft Teams as they could see the natural extension from their Office 365 investment to add Microsoft Teams licenses.

There was also a requirement for expertise in global enablement since they have offices and factories in many different countries and wanted to make sure that all in-country requirements were met. This included even the hard-to-reach places such as China and Indonesia.

For SCB Global, this was a project that we were able to easily deliver leveraging our industry leading OPTO solutions natively integrated into Microsoft Teams and also with our extensive global expertise that no other supplier has. We were able to easily incorporate the public telephone network into Teams and the respective phone numbers into each country, covering compliance into countries like China and Indonesia for SCB Global have the most extensive global reach out there today.

We brought everything into one solution seamlessly with a full omni-channel contact center that supercharged the agents, enabling them to offer superior level customer experience – contacting customers in a way that they want to be contacted.

With such a big deployment, we leveraged the skills of our project management team who have worked on many large scale deployments successfully to be able to roll out to each office as and when required. Project management is key to the success of a big deployment and we ensured that all time scales and deliverables are met to ensure a smooth solution.

We also integrated the global manufacturer’s own support system directly into SCB Global’s support system. This is to ensure that any tickets would come straight over once raised and can be dealt with immediately and cut out any complexity which means that any tickets are resolved straight away.