OFFICE
The traditional office is still an option for many businesses. With the introduction of shared workspaces SCB Global can connect the traditional offices globally with a single solution.
SCB Global delivers Microsoft Teams based collaboration solution such as OPTO4Teams that can enhance your enterprise and make it even more efficient. What if your office expands out of the traditional four walls to a hybrid or a remote office?
SCB Global will be there as your trusted adviser and consultant to deliver your workplace transformation.
OPTO4Teams
OPTO4Teams is an advanced direct routing solution hosted in Azure connecting offices globally. With call coverage in 182+ countries, OPTO4Teams combines the benefits of Microsoft Teams with the customized advanced UC features such as SMS, complaint call recording and portal user management. OPTO4Teams also offers additional resilience using SBA equipment or cloud based additional calling app. OPTO4Teams offers a 99.999% uptime.
OPTO4Contact
OPTO4Contact is a powerful omni channel contact center solution that is a dynamic enterprise tool, that works completely within Microsoft Teams. You can super charge your agents with advanced features to engage with customers on a platform that they are comfortable with, whether it is Email, WhatsApp, Facebook or SMS. Customer engagement and experience is the focus with this solution. With seamless CRM integration and advanced analytics that can also indicate the customer’s mood using key words , OPTO4Contact gives a unique insight into the customer and is all delivered in a single pane of glass experience through Microsoft Teams.
