OPTO I: Real-Time Intelligence for Contact Center Operations
OPTO I is a comprehensive intelligence and insights platform that unlocks the full potential of Microsoft Teams Phone System and the OPTO portfolio. Unlike native Teams reporting with delayed data, OPTO I provides true real-time visibility and unlimited historical data retention. Built on the OPTO X carrier-grade infrastructure, it delivers actionable analytics to improve customer experience and operational efficiency.
Your Bottom Line is Our Priority
Optimize staffing with AI
Retain data for compliance
Monitor live performance wallboards
Reduce mean time to resolution
The OPTO I Difference
OPTOmizing your Collaboration
The Friction
‘After the event’ reporting
Raw call metrics and lack of insights
Limited data retention
Costly, complex and clunky add-on data apps
OPTO is The Flow
Real-time analytics and live updates
Predictive analytics: forecasting, optimization data and trend insights
Unlimited customer defined data retention with data-driven notifications
Built for the native Teams Contact Center
Feature Highlights
