The Intelligence Platform Powering Every OPTO Experience

OPTO X: The Communications Backbone for Modern Enterprises ​

OPTO X is SCB Global’s carrier-grade CPaaS backbone powering AI-driven voice, messaging and Omni-channel communications across Microsoft Teams, Microsoft Co-pilot, contact centers and enterprise applications ​

Built on cloud-native, multi-tenant, multi-carrier architecture in Microsoft Azure, OPTO X delivers, reliable, secure and programmable telecom capabilities with unprecedented control over cost, quality and compliance. ​

Your Bottom Line is Our Priority

Cut global calling costs

Deploy workflows 5x faster

Ensure regional data sovereignty

Power mission-critical network reliability

The OPTO X Difference

OPTOmizing your Collaboration

The Friction

Complex, outdated and unreliable architecture​

Managing fragmented global carriers​

Maintaining on-premises SBC hardware

Unpredictable latency with no visibility into routing logic​

Clunky bolt-on integrations

OPTO is The Flow

A secure carrier-grade architecture with 99.999% reliability​

A single global fabric offering compliant coverage in 182 countries​

Programmable workflows via easy-to-use Flow Builder​

Carrier-grade control though an Azure-native interface

Seamless native integrations for extended communication apps​

Feature Highlights​

Flow Builder

A visual, low-code workflow designer for rapid deployment of custom business logic and routing.

CX Router

Advanced orchestration engine for intelligent routing across voice, SMS, and digital channels.

Carrier-Grade Voice

99.999% availability with data sovereignty and regional deployment in 9 global locations.

Messaging & SMS

Enterprise-grade APIs for global A2P messaging, two-factor authentication, and automated notifications.

What's in it for you?

Executive

Measurable ROI through 24/7 front-line automation and consistent brand presentation globally.

Executive

Measurable ROI through 24/7 front-line automation and consistent brand presentation globally.

IT

Azure-native integration with enterprise-grade security (TLS 1.3), zero on-prem SBC requirements, and regional data sovereignty.

IT

Azure-native integration with enterprise-grade security (TLS 1.3), zero on-prem SBC requirements, and regional data sovereignty.

Operations

15% typical reduction in Average Handle Time (AHT) and optimized staffing for front-line teams.

Operations

15% typical reduction in Average Handle Time (AHT) and optimized staffing for front-line teams.

Finance

Predictable SaaS licensing and significant reduction in operational overhead for reception services.

Finance

Predictable SaaS licensing and significant reduction in operational overhead for reception services.

The OPTO Suite of Intelligent Solutions

Intelligent Call
Management System

Intelligent Voice for
Microsoft Teams

A Carrier-Grade
CPaaS Platform

Microsoft Teams
Contact Center

Insights & Analytics
for Microsoft Teams