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Welcome to Reobiz. It was founded in 1966, and Reobiz Business has grown into one of the leading institutions of higher education.

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Contact Us

Welcome to Reobiz. It was founded in 1966, and Reobiz Business has grown into one of the leading institutions of higher education.

Quick Contact:
Follow Us:

Microsoft Teams Native Contact Center​

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OPTO C: Teams-Native Omni-channel Contact Center ​

OPTO C is a Microsoft Teams-certified contact center solution designed for organizations to modernize CX while maintaining their existing Microsoft 365 investments. Built on Azure Communication Services and powered by the OPTO X carrier-grade infrastructure, OPTO C delivers intelligent Omni-channel communication across Voice, SMS, WhatsApp, and Email within a single Teams-native agent workspace.

Your Bottom Line is Our Priority

Increase First Call Resolution

Maximize existing M365 investment

Boost agent productivity natively

Deliver seamless Omni-channel support

The OPTO C Difference

OPTOmizing your Collaboration

The Friction

Disjointed Contact Center experience

Costly and complex dedicated Contact Center applications

Managing multi-channel enquiries

Getting real-time insights

OPTO is The Flow

Agents work entirely within Microsoft Teams with no context switching

Teams-Native solution built specifically for Teams

True Omni-channel: Voice, SMS, WhatsApp, Email in unified interface

Built-in AI: Real-time transcription, sentiment analysis, call summaries and more

Feature Highlights​

Unified Agent Workspace

Manage all voice and digital channel interactions within the native Microsoft Teams client.

AI Sentiment Analysis

Real-time customer mood tracking to assist agents and trigger supervisor escalations.

Workforce Management (WFM)

Integrated tools for scheduling, forecasting, and Quality Management (QM).

Omni-channel Skills-Based Routing

Ensures customers reach the right expert regardless of the communication channel.

What's in it for you?

Executive

Increased customer loyalty (CSAT/NPS) and brand consistency through high-quality Omni-channel support.

Executive

Increased customer loyalty (CSAT/NPS) and brand consistency through high-quality omnichannel support.

IT

Certified Teams integration with one-click Azure deployment and local data sovereignty in 9 global locations.

IT

Certified Teams integration with one-click Azure deployment and local data sovereignty in 9 global locations.

Operations

15% typical reduction in Average Handle Time (AHT) and improved agent retention through unified toolsets.

Operations

15% typical reduction in Average Handle Time (AHT) and improved agent retention through unified toolsets.

Finance

Predictable SaaS costs and ROI via staffing optimization and First Call Resolution (FCR) gains.

Finance

Predictable SaaS costs and ROI via staffing optimization and First Call Resolution (FCR) gains.

The OPTO Suite of Intelligent Solutions

Intelligent Call
Management System

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Intelligent Voice for
Microsoft Teams

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A Carrier-Grade
CPaaS Platform

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Microsoft Teams
Contact Center

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Insights & Analytics
for Microsoft Teams

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