OPTO A: Intelligent Front Desk for the Modern Workplace
OPTO A is a Microsoft Teams-compatible attendant console and AI-powered virtual receptionist that transforms front desk operations for businesses of all sizes. Built on the OPTO X carrier-grade infrastructure, it integrates seamlessly with the wider OPTO portfolio to deliver a unified Microsoft Teams experience. Combining the efficiency of a high-performance operator workspace with the intelligence of conversational AI, OPTO A ensures no call goes unanswered and every visitor is handled with professional precision.
Your Bottom Line is Our Priority
Automate 24/7 reception coverage
Reduce AHT by 15% typically
Reclaim 30% of admin time
Capture every incoming lead
The OPTO A Difference
OPTOmizing your Collaboration
The Friction
Disparate call handling application
Maintaining out of hours service
Managing multi-channel enquiries
Scaling across multiple sites and geographies
Cost and efficiency of reception function
OPTO is The Flow
Teams-Native solution with presence, directory, and calendar integration
24/7 AI coverage handles calls, appointments, and inquiries around the clock
True Omni-channel: Voice, SMS, WhatsApp, Email in unified interface
Enterprise Scale: 1-500 concurrent operators, multi-tenant ready
Hybrid Intelligence: Human attendant console + AI virtual receptionist in single platform
Feature Highlights
