Operator Connect from SCB Global
The Simplest Way to Add PSTN Connectivity to Microsoft Teams
What is Operator Connect
Operator Connect is Microsoft’s preferred way for organizations to enable external calling in Teams without the need for complex infrastructure or hardware such as session border controllers (SBCs).
You can connect Microsoft Teams directly to the PSTN using a certified operator with an established trusted connection into Microsoft, enabling enterprise-grade calling, simplified management, and rapid deployment.
Why Operator Connect
Quick
Significantly faster than Direct Routing to deploy.
Simple
Simple to initiate directly from the teams admin portal.
Cost Savings
No upfront hardware and reduced management costs compared to Direct Routing deployments.
Global PSTN Connectivity
Enable enterprise calling across multiple countries through a Microsoft-certified provider.
Simplified Administration
Manage users, numbers, and policies directly within the Teams Admin Center.
Operator-Managed Support
Voice routing, resilience, and PSTN management are handled by the operator.
FAQ
Where can I use Operator Connect?
This depends on the countries for which the provider is certified to deliver services. Microsoft have a stringent certification process that providers have to pass to ensure they can offer compliant and reliable services.
SCB Global can currently provide Operator Connect voice services in 71 countries (& counting) – the largest of any provider on the program.
Can I use Operator with Direct Routing and Teams Calling Plans
Yes, you can. SCB Global will help you access and provide advice on which deployment model will best meet your needs depending on geography, features, use cases and other requirements. It is common for most customers to have a mix of deployment models and we can support all of them.
Do I need any additional hardware for Operator Connect?
No. One of the main benefits of Operator Connect is that you don’t need to invest in any additional hardware-typically an SBC (Session Border Controller) – eliminating additional cost and ongoing management.
Who manages what?
In terms of the ongoing management, you manage all the user provisioning, number assignments and call flow settings directly in the your Teams Admin Center. The Operator Connect Provider is responsible for the PSTN backend and services including connectivity and reliability.
What happens to my current Phone system?
That depends on you. If for whatever reason you need to keep you telephony system, we can integrate it into your Teams environment for you. This is common during a phased migration process or even as part of your business continuity measures.
However, for most businesses, moving voice to Teams is part of a project to replace their traditional PBX, meaning it will be decommissioned once all services and users have been safely moved to Teams.
Unrivalled Global Coverage
71 Countries on Operator Connect and Counting
Certified Operator Connect Countries
Other Teams Voice Services
Voice Experience
Voice Services
Satisfaction Score
Users
Reliability
- Microsoft-Native (Not Integrated): We are built inside the Microsoft ecosystem, not bolted on.
- Global Enterprise Reach: True global capability. Largest geographic PSTN footprint with coverage across 182 countries
- Simplicity at Scale: We remove complexity so customers don't have to manage it.
- More than just Voice: Certified Teams-native omnichannel contact center, SMS, Compliance recording, auto attendant, CRM integration and more.
- Intelligent by Design: AI is embedded with purpose, not added as an afterthought or for technologies sake.
- Trusted, Proven Expertise: Credibility built on delivery, not claims. Trusted by enterprises to deliver what others can't.
- Frontier Innovation: Continually innovating through our in-house R&D. Built for today; designed for the future.
